Shapers the Salon

11/05/08

Movin On

by mrsschulz

I have been a client at Shapers for over 5 years now and have decided to move on. Not only has the front end staff only recently remembered my name despite having bangs trimmed roughly every 10 days for the last 2 years but I always have to wait and wait and wait in the waiting room, again despite the fact that I always call ahead to inquire if my stylist is running behind. The waiting room is like a no mans land, void of any magazines or hair styling books. The books would be extremely helpful because my stylist refuses to give me a consultation regarding my locks. I am very open to new styles and eager to try them so much so that I have asked point blank, stating, that I didnt know what I wanted to do, I want a change, your the professional. Silence. I left that day after paying over 50$ ( as I do each time) after tipping, with uneven hair and no suggestions and swore never to return. Im off to Ana whatever to give them a rip. Too bad Im a great client to have and local business owner with many many clients.

I will say this, when I had a pic of a style to copy, it was done to my satisfaction, and done well. I receive many compliments so I assume I picked the proper style for my face, but I did the leg work. When I pay for a professional stylist I want professional consultation and treatment thats all

I do love the spa and have always had wonderful treatment there.

• Pros: I love Aveda products
• Cons: Never on time, no consultaions despite asking for one.

10/22/08

Suprisingly Displeased- especially after stylist saw what she did and acted like 'no big deal'

by macieemajor

I took my two boys into your Salon, which was highly recommended, and each year for the past four years my husaband purchases for our anniversary a full body massage and pedicure for me, which I love!.

unfortunately, I was appaulled at the fact that (Kimberly) chose to charge me $20.00 for a hair cut for my 5 year old son ( no wash) and $20.00 for my 12 year old son. They have school pictures this week and we lost our hair dresser from a change in location, so currently do not have one.

She spent a total of 18, yes 18 minutes on BOTH children and I was charged $40.00 dollars.

That is not the worst of it, I called a head to let her know that I wanted my son's hair cut a specific way, she claimed to understand, but when he was in her chair, she disregarded our conversation, and I was not about to argue with my son over how short or what style when I already asked her to do as I requested. I am not one to speak up, Which I'm learning to, as I am the customer and it is my hard earned money.

None the less, poor Joey has the WORST hair cut he has ever received. I came right out in the beginning before she even began to cut, telling her "please do not touch the bangs, he has a cowl lick and I always comb down his bangs straight, to proceed with cutting the sides and back short" Oh my, she cut the Bangs and uneven! Where is the repritoire of Shapers, and Listening to the customer. I pointed it out and she stated, "oh it will grow back by Friday" NOT - It is horrible, I do not have the time to bring him back in to have this fixed nor do I have the gas for the second trip, nor do I feel that her 8 minutes was worth my $20.00.

He even stated "mama, she messed my hair up"! how sad:(

I was not pleased with this at all.

How do you handle such disappointment as a result from your company?

Malinda

• Pros: Massage therapists wonderful!
• Cons: rotton service for my boys haircuts.

03/15/08

Amazing Stylists, Fabulous Spa, Friendly Service, Fantastic Product Line

by DentalDiva2

I love Shapers! I have been a client for nearly 10 years (and my entire extended family are clients at Shapers, too). The hair stylists are excellent and very particular when coloring, cutting and styling my hair (and my hair looks fab). The spa specialists are professional and perfectionists, too. I have never had a negative experience at Shapers! The staff is always professional and helpful. I encourage you to make an appointment today! Let's support Saginaw.

• Pros: First Class Salon and Day Spa