WORST SALON EXPERIENCE OF MY ENTIRE LIFE! DON'T GO THERE.
I made an appointment at this hair salon with Erica. From the beginning, Erica did not seem really confident of her skills. There was one other stylist named Jackie that gave her advice on what type of bleach to use on my hair. FROM THE BEGINNING, I told Erica that I wanted HIGHLIGHTS ONLY ON MY ROOTS! She began putting the bleach DIRECTLY ONTO MY ROOTS WITHOUT ANY HIGHLIGHTING FOILS! I noticed her mistake right away and told her again that I only wanted HIGHLIGHTS not FULL COLOR! SHE TOLD ME "IT WAS TOO LATE TO DO HIGHLIGHTS BECAUSE SHE ALREADY APPLIED THE BLEACH DIRECTLY ON MY HAIR." (SO THE FIRST MISTAKE WAS STRIKE ONE). My hair was shampooed and dried. I paid and went home. When I got home, I realized my hair looked a little YELLOWISH and brassy. I called the next morning and asked Erica if she would put a toner in my roots. She told me to come in that morning. When I arrived, Erica passed me off to another stylist (JACKIE). JACKIE SEEMED VERY ANNOYED AND SHE DISPLAYED AN ATTITUDE OF THAT WAS QUITE APPARENT TOWARDS ME! JACKIE PUTS THE TONER ON MY HAIR REALLY FAST. SHE LEFT THE TONER ON TOO LONG AND NEVER CHECKED IT ONCE! SHE LEFT ME AND FORGOT ABOUT ME! HONESTLY THOUGH, SHE DIDN'T FORGET ABOUT ME. SHE JUST DIDN'T WANT TO CHECK ON MY HAIR BECAUSE IT WAS AN INCONVIENCE AND SHE DIDN'T CARE. (STRIKE 3) Finally, a 3RD stylist named Jill (who was the only one who seemed to care) rinsed the toner out. WHEN MY HAIR WAS RINSED OUT AND DRIED, IT WAS BLUE! ( STRIKE 4) I voiced my concern in a respectful way. THEN THE OWNER KRISTEN DEBEAU STARTS TO RAISE HER VOICE TO ME ASKING ME "WHAT DO YOU WANT?" AT THIS TIME, KRISTEN STARTED RANTING LIKE SOMEONE WHO WAS RAISED IN A BARN. SHE SAID THAT "THEY WERE THE ONES THAT WERE TRAINED TO DO HAIR IN BEAUTY SCHOOL AND KNOW WHAT THEY ARE DOING!" THERE WERE OTHER CLIENTS IN THE SALON AND I STARTED TO GET EMBARRASSED BY THE OWNER'S BEHAVIOR! I TRIED TALKING TO HER BUT SHE STARTED BADMOUTHING THE WORK MY PREVIOUS STYLIST (JAY FROM SHAPER